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RiderShield Privacy Policy

Effective date: September 10, 2026

RiderShield is operated by RS Technology Group LLC, 18880 Douglas #438, Irvine, CA 92612, United States (“RiderShield,” “we,” “us,” or “our”). We are responsible for the personal information we process in providing our services.

This Privacy Policy explains how we collect, use, disclose, protect and retain information through the RiderShield iOS and Android apps, our websites and related services. Features and permissions may vary by device, app version, location and the features you choose to use.

This policy describes our practices and your choices. Accepting or acknowledging this policy does not waive your privacy rights or replace any separate permission required for optional processing.

1. Information we collect

We collect information you provide, information generated when you use our services, and information provided by people who interact with you through RiderShield.

Account and profile information. This includes your name, email address, account identifier, authentication and session information, profile photo, handle, biography, general home area, privacy settings and other profile details you choose to provide. Passwords are processed through our authentication service for account access and certain account actions.

Vehicles, equipment and preferences. This includes garage records, vehicle make and model, optional registration or plate details, photos, equipment details, riding experience, interests, preferences and other information you enter to personalize the service.

Location and ride information. This includes precise or approximate location, destinations, searches, routes, timestamps, distance, duration, speed, heading, elevation, location accuracy, ride visibility and ride history. Location can reveal sensitive information about places you visit and your routines.

Motion and ride analysis. This includes available accelerometer, gyroscope and other supported sensor measurements, estimated lean, acceleration and braking, detected ride events, possible-crash signals, calculated scores and ride summaries. These are estimates and may be incomplete or inaccurate.

Safety and emergency contacts. This includes the names, phone numbers and relationships of contacts you enter or select, together with SOS event information, last known location, notification status and delivery-related records. Please obtain your contacts' agreement before adding them. We use the contacts you provide or select; the emergency-contact feature does not require unrestricted access to your address book.

Community content and interactions. This includes posts, comments, reactions, photos and other supported uploads, shared rides, follows, group membership, invitations, event participation and other interactions. Content you upload may contain information about you or others.

Live sharing and communications. This includes your selected sharing audience, live position, ride state, group-ride participation, voice-channel information and microphone audio when you enable voice transmission.

Road reports. This includes the location, category, time and details of hazard, traffic or police reports, together with related account information, votes or confirmations.

Usage and technical information. This includes app interactions, feature usage, timestamps, session identifiers, app/platform information, IP addresses, connection information and diagnostic or security records. Optional product analytics may be associated with your account; they are not necessarily anonymous.

Privacy and support information. This includes consent choices and their history, privacy-zone settings, support communications, privacy requests and information reasonably needed to verify and fulfill those requests.

Other people may provide information about you when they invite you, mention you, interact with your content or designate you as an emergency contact. You may contact us about information concerning you even if you do not have a RiderShield account.

2. Device permissions and background activity

We request device permissions where required and use them for the relevant features:

  • Location supports maps, nearby services, navigation, ride recording, live sharing, road reports and SOS. During an active ride or navigation session, location processing may continue when the app is in the background or the screen is locked. You can stop the session or change device permissions. Certain features also use your current or selected location while the app is open.
  • Motion sensors support ride measurements and possible-crash detection while recording.
  • Microphone access supports group voice when you enable transmission. You can mute or leave the session. RiderShield does not provide a feature for recording and storing group-voice conversations, although audio is processed in transit and heard by participants.
  • Bluetooth and nearby-device access support compatible camera control and connected-device features. GoPro control exchanges connection, device and recording-status information and recording commands; it does not transfer GoPro video recordings into RiderShield. Older Android versions may also require location permission for Bluetooth discovery.
  • Camera and selected-photo access support taking or choosing images and scanning supported invitation codes.
  • Notifications support available ride, safety, community and service updates.

You can manage permissions in your device settings. Denying or withdrawing permission may prevent the associated feature from working. Another participant or recipient may independently record, copy or save information shared with them.

The app also stores information locally, including preferences, credentials, ride records, pending uploads, offline maps and recently viewed content. Information recorded offline may synchronize when connectivity returns. Local caches and server records have different retention behavior; uninstalling the app does not delete your server account.

3. How and why we use information

We use information to:

  • Create, authenticate, secure and administer accounts.
  • Provide maps, searches, weather, navigation, ride recording, synchronization, replay and history.
  • Calculate ride statistics, identify ride events and personalize relevant features and coaching.
  • Operate possible-crash detection, SOS and emergency-contact notifications.
  • Provide community, group rides, live sharing, voice and road-reporting features.
  • Respond to support and privacy requests and communicate necessary service information.
  • Maintain reliability, diagnose problems, prevent fraud or abuse and protect users and the service.
  • Conduct optional product analytics and consent-based research or aggregated analysis.
  • Meet applicable legal duties and establish, exercise or defend legal claims where necessary.

We limit processing to relevant purposes and the information reasonably needed for them. When information is needed to provide a feature or meet a legal requirement, declining to provide it may prevent us from offering that feature or fulfilling the request.

Where European or UK data-protection law applies, we rely on the appropriate legal basis for each activity: performance of a contract where processing is necessary to provide the service you request; consent for optional processing where required; legitimate interests in proportionate security, reliability, support and service administration; legal obligations; and, where applicable, protection of vital interests in an emergency. You may contact us about the legal basis for a particular use.

4. Optional sharing and aggregated information

We do not sell personal information. Our current research and road-data analysis uses aggregated information. We do not treat an account identifier, a pseudonym or a small group of riders as sufficient, by itself, to make information anonymous. Underlying account-linked records and any aggregate that could reasonably identify a person remain subject to this policy.

We may create and use information that has been anonymized so that it cannot reasonably identify you for statistics, research, road-pattern analysis and service improvement. We do not attempt to reidentify such information. Anonymized information may be retained after account deletion where permitted by law.

The app's Privacy & Data settings provide optional choices such as product analytics, research, road-data and insurance-related sharing. Optional choices are off by default for a new account unless restored from choices you previously made. Enabling an optional scope can allow additional or more frequent ride measurements and their use for the specified purpose. The presence of a setting does not mean that an external partner program is currently operating.

You may change optional choices or use Pause all data sharing where available. Core account services and requested ride synchronization continue independently of optional sharing. Live-location sharing and microphone transmission have separate controls. Withdrawing consent affects future processing based on that consent and does not invalidate earlier lawful processing. It does not itself delete your account or information already held.

Before introducing a materially different use or a partner program involving personal information, we will provide the required information about the purpose, recipients and data involved and obtain any required permission. This policy does not authorize unspecified future sales or uses of your personal information.

5. AI-assisted features

RiderShield may use automated calculations and third-party artificial intelligence to produce ride summaries, insights and coaching. The third-party AI service currently integrated for ride coaching is Anthropic.

AI processing can involve summarized ride measurements, duration and distance, event counts and severity, calculated scores, data-quality information, averages from previous rides and rider preferences such as experience, interests and motivation. The coaching payload is constructed without your account name, email address, account identifier or raw GPS route. Information derived from your rides and preferences may nevertheless be personal information. Please avoid entering unnecessary sensitive information in free-text preferences.

Sending personal information to a third-party AI service requires your explicit permission after disclosure of the provider, information and purpose. Acknowledging this Privacy Policy or creating an account does not, by itself, provide that permission. You may decline or withdraw that permission. Withdrawal prevents future optional AI processing based on that permission; previously generated reports may remain with your ride history until deleted. Reports without third-party AI may be available depending on the feature and data.

AI providers process information to supply the requested feature under the applicable service and data-protection arrangements. You may contact us for information about the arrangements relevant to your data. AI-generated content can be incorrect. Ride scores and coaching are informational and do not themselves determine insurance eligibility, medical treatment, legal responsibility or access to emergency services.

6. When we disclose information

People you choose and community audiences. Profiles, content, rides and interactions are visible according to the relevant feature, audience and group settings. A private profile does not make a post in a public group private. Live location is shared with authorized recipients. Voice participants hear audio you transmit. Road reports expose the reported location to relevant users. SOS notifications disclose the alert and last known location to your chosen emergency contacts and the services delivering the message.

Recipients may retain independent copies. We cannot reverse a delivered message or erase a screenshot held by another person. This does not limit our obligations regarding information under our control or held by providers acting on our behalf.

Service providers. We use providers for authentication, hosting, databases and storage; maps, routing, place searches and weather; communications and notification delivery; voice connectivity; optional AI processing; security, diagnostics and support. They receive the information needed for their role, which may include account details, relevant location or search information, content, communication data and technical information. A request made through our servers can still involve sending necessary information to the provider. Direct connections may also disclose your IP address and other connection information.

Providers acting on our behalf are authorized to use personal information for the services they provide and are required to protect it consistently with applicable law, this policy and their obligations to us. We may change providers while maintaining these protections and providing any notice or consent required for a material change in processing.

Authorized personnel. Personnel with a legitimate operational need may access relevant information for support, security, administration and the purposes described in this policy. Optional data use remains subject to its applicable purpose and sharing choices.

Legal and safety reasons. We may disclose information when reasonably necessary and legally permitted to meet a legal obligation or valid legal request, investigate abuse, protect rights or safety, or establish, exercise or defend legal claims.

Business transactions. If a merger, acquisition, financing, restructuring or transfer of business assets involves personal information, we will require appropriate protections and provide any notices and choices required by law. Such a transaction does not remove your applicable privacy rights.

External merchants and services. Purchases and activities completed with an external merchant or service are governed by that provider's own policies. Their independent records are not automatically deleted when you delete RiderShield. This policy does not authorize those businesses to use your information for unrelated purposes on our behalf.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, subject to your choices, deletion requests and applicable legal requirements.

  • Account and feature records: account information, garage details, saved rides, telemetry, analysis, emergency contacts and community records are generally maintained while needed to provide your account and the features you use, until you delete them where supported or request account deletion.
  • Optional product analytics: identifiable or account-linked product analytics are retained for up to 13 months after collection. Anonymous statistics may remain longer.
  • Technical, diagnostic and security records: retained for up to 90 days after creation, unless a particular record is needed for a documented security investigation or legal obligation. This exception does not permit retaining all ride history or precise routes indefinitely.
  • Privacy and consent administration: a minimal record of a privacy request and its outcome may be kept for 24 months after closure. Necessary consent and withdrawal evidence may be kept during the account relationship and for up to 24 months after account closure to demonstrate and honor privacy choices. These records are restricted to that purpose and exclude passwords, complete ride traces and uploaded media.
  • Local caches: temporary content is replaced or removed as needed for storage limits, freshness, access changes and account actions. Saved rides and pending uploads may remain separately on your device.
  • Legal preservation: specific information may be retained for as long as an identified legal obligation, necessary claim or preservation requirement applies. Access and use are restricted to that purpose, and the information is deleted when the requirement ends. Where permitted, we explain what is retained and why.

The deletion and backup deadlines below apply when you request account deletion. If more than one period applies, information is not retained beyond what is necessary for the applicable purpose and legal requirement. Shorter retention or deletion periods required by law take precedence.

8. Account deletion and stored copies

You can request deletion in the app through Profile → Delete Account, or the Delete Account option in Settings. You may also use our Account deletion page without reinstalling the app. If you cannot access your account, use the Privacy request form for help verifying ownership. Do not send your password through a general contact form.

We acknowledge privacy requests within five business days and handle necessary ownership verification promptly. We complete account deletion without undue delay and normally within 30 days after receiving the request, or sooner where required by law. If a legally permitted extension is necessary, we explain the reason and revised deadline within the original response period.

Deletion closes your RiderShield account across platforms and removes associated personal information from active systems, subject to the limited retention exceptions in this policy. This includes account and profile data, garage records, ride and location/sensor information, associated analysis, emergency contacts and SOS records, uploaded files, optional usage data and personal information associated with community participation. It can also affect groups you own, their content and events you organize. Other users' unrelated accounts remain intact.

Account-owned files, derived copies and retained object versions under our control are included in the active-system deletion process. We also arrange appropriate deletion by service providers acting on our behalf. Deleting a reference or hiding an item is not a substitute for completing the applicable deletion.

Residual copies in disaster-recovery backups expire no later than 90 days after deletion from active systems. They are unavailable for ordinary use. If a backup is restored, relevant deletion records must be reapplied before the restored information is used for ordinary processing. Restoration does not restart the retention period.

We explain any applicable retained categories, purposes and periods when responding to a deletion request. Anonymized information that can no longer reasonably identify you and independent copies held by other people or businesses may remain. Removing the app alone does not delete your account. Account deletion is permanent once completed.

9. Your controls and privacy rights

You can edit supported profile and account information, choose audiences for shared content, manage emergency contacts, change optional sharing choices, stop live sharing, mute voice and change device permissions.

Privacy zones help suppress location in supported live-sharing and aggregate-data processing. They do not remove all coordinates from your saved rides, ordinary ride synchronization, public content, an SOS alert or a road report you submit. Review the audience before sharing location or content.

Changes made offline may require synchronization before they reach our servers or other devices. If a choice fails to update, contact us so we can apply it. A failed synchronization does not create new consent.

Depending on your location and applicable law, you may have rights to access, know about and obtain a copy of your personal information; correct inaccuracies; request deletion; restrict or object to processing; withdraw consent; receive portable information; opt out of qualifying sales, targeted advertising or certain profiling; limit certain uses of sensitive information; and challenge decisions or appeal a refusal where provided by law.

To exercise these rights, use the Privacy request form or write to the address below. We may request limited information reasonably necessary to verify identity and protect against unauthorized requests. Authorized agents may act where permitted, subject to appropriate verification. You do not need to create a new account to submit a request. We do not discriminate against people for exercising applicable privacy rights.

We respond within the deadlines applicable to your request and jurisdiction and explain any lawful refusal, extension or available appeal. EEA and UK requests are generally subject to a one-month response period and applicable extension rules. You may also complain to the data-protection authority or regulator in your jurisdiction. Where applicable law requires recognition of an opt-out preference signal, we honor that requirement.

For residents of California and other jurisdictions with additional privacy rights, the information categories, sources, purposes, disclosures and retention described in this policy explain our relevant practices. We have not sold personal information. Any additional legally required notice or choice for a new activity will be provided before that activity begins. Rights and exceptions vary by jurisdiction; this policy does not limit rights provided by law.

10. Security and international processing

We use reasonable technical and organizational measures appropriate to the information and risks, including protected network connections, authentication, access restrictions and safeguards for stored information. No system is completely secure. Please protect your device and credentials and contact us if you suspect unauthorized access.

Our operator is based in the United States. We and our providers may process information in the United States and other countries whose laws may differ from those in your location. Where required, international transfers are subject to appropriate safeguards, such as an applicable adequacy decision, approved contractual provisions or another lawful transfer mechanism. You may contact us for information about the safeguards applicable to your data and to request relevant details where available by law.

11. Websites and external links

Our websites process information you submit and technical information needed to deliver pages, secure requests and respond to you. Cookies, local storage and similar technologies may support authentication, security and preferences. Where non-essential analytics or other optional technologies are used, we provide the disclosures and choices required by applicable law. You can also manage storage and cookie preferences through your browser, although blocking necessary technologies may affect functionality.

External sites, merchants and services may have different practices. Review their policies when you use them. Our privacy commitments continue to apply to information processed on our behalf.

12. Children

RiderShield is designed for riders and is not directed to children. Age and parental-permission requirements imposed by applicable law apply to use of the service. We do not knowingly collect children's personal information in violation of those requirements. If you believe a child has provided information without the permission required by law, contact us so we can investigate and take appropriate action, including deletion where required.

13. Changes to this policy

We may update this policy as our services, practices or legal obligations change. The effective date identifies the current version. We will provide additional notice of material changes and obtain any required permission before applying a new use that requires it. Continued use or a revised policy does not replace consent where a separate affirmative choice is required.

14. Contact us

For privacy questions, complaints or requests, use our Privacy request form. For account deletion, use our Account deletion page.

You may also write to:

RS Technology Group LLC — Privacy 18880 Douglas #438 Irvine, CA 92612 United States

A web request may ask for an email address or another reply method so we can verify ownership and respond. You do not need to email a dedicated privacy inbox to submit a request.